Cancellation and Refund Policy

Last Updated: 27 January 2025

We aim to provide the best experience for our customers. Please review our cancellation and refund terms below:

1. Order Cancellation

• Orders can be canceled within 24 hours of placement by contacting us at toonsviva@gmail.com or 91 75 93 83 73 77.
• Once shipped, orders cannot be canceled.

2. Refund Policy

• Refunds are issued only for defective or damaged products.
• To request a refund, email us at toonsviva@gmail.com with proof (photos) of the defect or damage within 7 days of receiving the product.
• Refunds will be processed within 7–10 business days.

3. Non-Refundable Items

• Digital products or eBooks (if applicable).
• Products damaged due to misuse.

Shipping and Delivery Policy

Last Updated: 27 January 2025

We ensure safe and timely delivery of your Thakkudu Kathakal book bundle.

1. Shipping Locations
We offer shipping across India, ensuring your order reaches your doorstep no matter where you are.

2. Shipping Charges

• Free Shipping: Available for all orders across India.
• No additional charges will be applied at checkout.

3. Delivery Time
Orders are typically delivered within 3–10 business days after shipment. Delivery timelines may vary during peak seasons, holidays, or due to unforeseen delays.

5. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us at toonsviva@gmail.com or 91 75 93 83 73 77 within 7 days of delivery. Include photos of the damaged product for a quicker resolution.